You have 30 calendar days to return merchandise from the date you received it on non-custom made items. To be eligible
for a return, your item(s) must be in the same condition that you received them in. If you are sending back items that can easily be damaged, it is advised that you insure them so that it arrives in the condition you shipped it. Your item(s) need to have the receipt, order number or proof of purchase included in your return package.
Please reference below for shipping costs associated. In the event your order was processed with complimentary shipping; we will deduct our full shipping cost for that item which may differ from the subsidized amount shown on our website plus $1 handling.
Upon receipt, we will inspect the items returned. We will notify you that we have received your
return and the status of your refund. If your refund is approved, we will initiate a refund to your
credit card (or original method of payment). You will receive the credit within 5-7 business days,
depending on your card issuer’s policies.
To exchange an item, the merchandise must be unworn and unused. Please include a detailed
note as to the reason for requesting an exchange. Please reference below for shipping costs
Shipping costs are non-refundable. If you receive a refund, the original cost of shipping, packaging and
handling will be deducted from your refund.
- If the item(s) that you received were incorrect, we will provide return shipping to our
facility and cover cost associated to sending you the correct item(s).
- If you are exchanging an item due to an error on your part, you will be responsible for
the cost of shipping the item(s) to us. You are also responsible for the cost of shipping to
send the new item(s) back to you. Please include a postage paid envelope big
enough for your new item in your return package. You may also send written
approval allowing us to charge the cost of return shipping to your original
form of payment (Only available for non-PayPal orders.)
All returns and exchanges should be addressed and mailed to:
FAN FAVORITE, INC
C/O SQUARE ONE MALL
1201 Broadway SPC #115
Saugus, MA 01906
Please contact us at firstname.lastname@example.org if you have any questions on
how to return your item(s) to us or for shipping costs.